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Customer Service Associate

knok healthcare

knok healthcare

Customer Service, Sales & Business Development
Porto, Portugal
Posted on Monday, June 17, 2024

Learn About Knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, reducing inequality society. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

  • Book consultations, ensuring efficiency;
  • Handling emails and calls related to consultations;
  • Registration and management of appointment requests;
  • Controlling and monitoring of consultations activity in real time;
  • Coordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensuring a positive experience for doctors, customers, and partners;
  • Clarification on knok subscription plans

About you

To be considered for this role, here are the skills we're looking for:

  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Team spirit;
  • Availability for rotating shifts (24 hours)
  • Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
  • Good level of English, spoken and written.

Nice to have:

  • You have previously worked in customer service and/or health care companies
  • Immediate availability to start functions;
  • Worked in a fast paced, growing environment, preferably in a technology company
  • Previous experience in working with healthcare and insurance providers.