Learn about knok

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

About the role

We are seeking a skilled and dynamic and highly skilled Operations Controller Associate to join our dynamic Production Team. The Operations Controller Associate will play a crucial role in the construction, maintenance, and analysis of various control tools for the KPIs defined for our clinical operations, providing valuable insights for streamlining our processes and supporting strategic decision-making. This position requires a motivated and autonomous individual who excels at both analytical and administrative tasks to support our production operations. This is an exciting opportunity for a detail-oriented and analytical professional to contribute to the success of our organization and make a meaningful impact on healthcare delivery.

As a Operations Controller Associate, you will:

• Oversee day-to-day operations performance, ensuring that financial performance is optimized and resources are allocated efficiently.
• Prepare and analyze forecasts, budgets, and financial controls, providing financial guidance to support senior management’s decision-making processes.
• Identify and implement process improvements and cost-saving initiatives to enhance operational efficiency and boost profitability.
• Prepare comprehensive reports, presentations, and documentation related to production activities and performance metrics.
• Maintain and organize production records, files, and databases, ensuring data accuracy and accessibility.
• Conduct data entry and analysis to support the optimization of production processes and pinpoint areas for improvement.
• Manage and monitor resource allocation to ensure effective utilization.
• Ensure compliance with predefined medical allocation parameters, making adjustments as needed to adhere to regulatory standards.
• Gather and systematize information for monitoring operational and management indicators to support performance tracking.
• Maintain up-to-date operational control files and medical network databases, ensuring that records are accurate and accessible for effective resource management.
  

About you

To be considered for this role, here are the skills we’re looking for:

• Bachelor's degree in Business Administration, Operations Management or a related field;
• Proven experience (2-3 years) in a controller or management role;
• Proficiency in Microsoft Office Suite (especially Excel) and familiarity with database management;
• Strong knowledge of financial analysis, reporting standards;
• Excellent analytical, problem-solving, and decision-making skills;
• Proactive and solution-oriented mindset, with strong interpersonal skills;
• Ability to thrive in a fast-paced and adapt to a dynamic startup setting;
• Proficiency in Portuguese and English written and spoken;
  

It will be a plus if you have experience in the healthcare sector.

Are you ready to join us in revolutionizing healthcare and making a tangible impact on people's lives?

Send us your application!