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Customer Service Associate

knok healthcare

knok healthcare

Customer Service, Sales & Business Development
Porto, Portugal
Posted 6+ months ago

Learn About Knok

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

About the role

As a Customer Service Associate, you will be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

  • Booking home consultations, ensuring efficiency
  • Handling emails and calls related to home consultations
  • Registration and management of appointment requests
  • Controlling and monitoring of home consultations activity in real time
  • Coordinating with the triage team and doctors
  • Passing on feedback to other teams
  • Ensuring a positive experience to doctors, customers and partners

About you

To be considered for this role, here are the skills we're looking for:

  • You have previously worked in customer service;
  • Graduation Degree;
  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Team spirit;
  • Time flexibility, namely for shifts (24h);
  • Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business.

Nice to have:

  • Immediate availability to start functions;
  • Experience in the context of health care;
  • Have previous experience in working with healthcare and insurance providers.