Learn About Knok

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

About the role

As a Customer Service Associate, you will be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

• Booking home consultations, ensuring efficiency
• Handling emails and calls related to home consultations
• Registration and management of appointment requests
• Controlling and monitoring of home consultations activity in real time
• Coordinating with the triage team and doctors
• Passing on feedback to other teams
• Ensuring a positive experience to doctors, customers and partners

About you

To be considered for this role, here are the skills we're looking for:

• You have previously worked in customer service;
• Graduation Degree;
• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Team spirit;
• Time flexibility, namely for shifts (24h);
• Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business.

Nice to have:

• Immediate availability to start functions;
• Experience in the context of health care;
• Have previous experience in working with healthcare and insurance providers.