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Customer Service Associate (Full-time)

knok healthcare

knok healthcare

Customer Service
Porto, Portugal
Posted on Thursday, September 26, 2024

Learn About Knok

At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

  • Book home consultations, ensuring efficiency;
  • Handling emails and calls related to home consultations;
  • Registration and management of appointment requests;
  • Controlling and monitoring of home consultations activity in real time;
  • Coordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensuring a positive experience for doctors, customers, and partners;
  • Clarification on knok subscription plans

About you

To be considered for this role, here are the skills we're looking for:

  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Team spirit;
  • Time flexibility, namely for shifts;
  • Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business.

Nice to have:

  • You have previously worked in customer service and/or health care companies
  • Immediate availability to start functions;
  • Worked in a fast paced, growing environment, preferably in a technology company
  • Previous experience in working with healthcare and insurance providers.