Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the role

We are looking for an IT & Cybersecurity Manager to lead knok’s IT infrastructure and security landscape. You will ensure the reliability, scalability and security of our systems, while maintaining compliance with regulatory standards. As part of the IT & Cybersecurity team, you will own and evolve our Information Security Management System (ISMS), drive security best practices across the organisation, and support business growth through a secure and efficient technology environment. You will also lead and develop the IT & Cybersecurity function, building a strong foundation for scale. If this makes sense, keep reading!

As an IT & Cybersecurity Manager, you will:

• Own and manage the company’s IT infrastructure, networks and systems, ensuring performance, scalability and security
• Lead the development, implementation and continuous improvement of IT and cybersecurity policies, procedures and controls
• Maintain and evolve the ISMS, ensuring alignment with regulatory and compliance requirements (e.g. ISO standards)
• Identify, assess and mitigate security risks and vulnerabilities across the organisation
• Monitor IT and security performance, defining and tracking relevant KPIs and metrics
• Act as the main point of contact for cybersecurity topics, both internally and with external stakeholders
• Manage relationships with external vendors and service providers, ensuring security and compliance standards are met
• Oversee incident response processes, ensuring timely and effective resolution of IT and security issues
• Support and guide teams on IT best practices and cybersecurity awareness
• Contribute to strategic decisions regarding IT architecture, tools and investments
• Lead and develop the IT & Cybersecurity team, ensuring clear priorities, strong execution and continuous growth
• Support hiring, onboarding and performance management of team members
• Foster a culture of ownership, security awareness and continuous improvement within the team

About you

To be considered for this role, here are the skills we’re looking for:

• Education: Degree in Computer Science, Information Technology, Cybersecurity or similar
• Experience:
• Proven experience in IT management and cybersecurity, including team leadership or mentoring responsibilities
• Proven experience leading end-to-end ISO 27001 certification processes, including implementation, audit and ongoing compliance
• Technical knowledge:
• Strong understanding of IT infrastructure, networks and systems
• Experience with cloud environments and architectures (preferred)
• Solid knowledge of cybersecurity principles, risk management and compliance frameworks (e.g. ISO 27001)
• Leadership & People skills:
• Experience leading or mentoring teams, with the ability to develop and grow others
• Strong sense of ownership and accountability
• Ability to prioritise, structure work and drive execution
• Communication: Ability to communicate technical topics clearly to different stakeholders across the organisation
• Languages: Fluent in Portuguese and proficient in English